Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

Top Hat Chimney has worked on Rye homes since 1999, and Wendell Pike puts his name on every job we finish. That’s not a slogan. It means when you call us about a sweep, a repair, or a new liner, the person who answers the phone is the same person who stands behind the work. Every job we complete carries the 90-Day Done Right Promise, stamped in writing. If something isn’t right, one call brings Wendell and his crew back to make it right at no additional cost. No fine print, no arguing, no “that’s normal wear.” We fix it. That’s the guarantee.

Call (914) 685-6096

What’s Covered

Here’s what we put in writing before a single tool comes off the truck:

• Workmanship for 90 days. If any part of our work fails or wasn’t done correctly, we come back and correct it. One call backs the promise.
• Parts handling and installation. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind how they go in. If an installation issue shows up, it’s covered.
• Cleanup. We treat your Rye home the way Wendell treats his own. Drop cloths go down before the sweep starts, and we haul away the creosote and debris. If we missed a spot, tell us. We’ll be back.
• Honest arrival windows. You get a real time window before we show up, not a four-hour “somewhere between noon and whenever.” If that window slips, we call you. That’s part of the guarantee too.
• Upfront pricing. The number you hear on the phone is the number on your invoice. No surprise add-ons once the brush is in the flue. Flat-price sweep agreed before we book, and any repair quote is delivered before work starts.
• Camera verification. After every sweep and every repair, you see the camera footage and get a plain-English verdict. Always. If you can’t see it for yourself, we haven’t done our job.

Our Satisfaction Promise

If you’re not satisfied with the work Top Hat Chimney did, here’s exactly what happens: you call (914) 685-6096, you get a live person on the line, and you tell them what’s wrong. That person schedules Wendell or a crew member to come back out, and we look at the work together. If something wasn’t done right, we fix it under the 90-Day Done Right Promise. You don’t pay for the return trip. You don’t pay for the correction. We don’t send you to a claim line or make you wait three weeks for a callback. Wendell runs into you on Saturday at the Rye farmers market or the grocery store, and he’d rather say “all set” than duck down an aisle. That’s what locally owned and owner-operated means in practice. The promise is printed on every job, and it’s backed by a person who lives in the community, not a franchise that rotated in last spring.

Licensed & Insured Backing

Licensing and insurance are the quiet half of any guarantee, and we carry both. The paperwork matters because it protects you, not just us. A licensed chimney company in Westchester County operates under state rules that set minimum standards for how work is done. Insurance adds a second layer: if something goes wrong while we’re on your roof or in your firebox, you’re not left holding the bill. Top Hat Chimney is licensed and insured, and Wendell’s published address and license number say the same thing the 90-Day Done Right Promise says: he’s not going anywhere, and he’s accountable for the work. If you’re comparing estimates from another company, ask to see their license and insurance. Any legitimate sweep will show you without blinking. We do.

How the 90-Day Done Right Promise Works in Rye

Let’s make it concrete, because a guarantee written in vague language isn’t worth the paper it’s on. Say we sweep your chimney in November. Two months later, in January, you hear a rattle up near the cap. You call us. We come back, we look at it, and if the rattle traces back to our work, we fix it. No charge. That’s the entire process. Say we install a new stainless liner from DuraFlex in September. In December, you notice something that doesn’t look right. One call and Wendell is back on your roof, camera in hand, checking the connection. If our install failed, it’s covered. If it’s something else, we’ll show you the footage and tell you plainly what’s going on, and we won’t recommend work you don’t need.

This matters in Rye for a reason. Salt air off Long Island Sound and the freeze-thaw cycle of a Westchester winter work on chimneys year-round. Your flue doesn’t care how the fire looks; it cares how it breathes. A chimney that works fine in October can show problems by February, and that’s exactly the window the 90-Day Done Right Promise covers. Most issues that trace back to an installation or a sweep show up within the first season of use. We built the promise to catch those.

What the Guarantee Doesn’t Pretend to Cover

We believe in saying what’s true, so here’s the honest part. The 90-Day Done Right Promise covers our workmanship and our installation. It is not a lifetime warranty on your entire chimney system. No legitimate sweep can promise that masonry will never crack or that creosote will never build back up. Chimneys in Rye sit outside in salt air, rain, snow, and freeze-thaw cycles for 365 days a year. They age. What we can promise is that our work will be done correctly, and if it wasn’t, we’ll make it right. Manufacturer warranties on products like DuraFlex liners, HeatShield resurfacing, and Olympia Chimney caps are separate and come with their own terms, which we’ll walk you through before you decide.

If a second opinion would help, bring us any written estimate from another chimney company serving Rye and we’ll give you a free second opinion on it. If the other guy’s price is lower, we’ll tell you why or tell you it’s fair. We’d rather you make a good decision than a fast one. And remember: $40 off any repair over $200, 10% off always for seniors and veterans, and no trip charge inside the county.

Why We Put It in Writing

Most guarantees in this industry live in a sales pitch and disappear when you need them. That’s why Wendell prints the 90-Day Done Right Promise on every job. It’s why the phone number on your invoice goes to a live person twenty-four hours a day, seven days a week, not a voicemail box or a call center in another state. It’s why the sweep who shows up at your door is background-checked, uniformed, and answers to the name on the truck. And it’s why we show you camera footage before we ask you to spend another dime. A guarantee only matters if the person behind it answers the phone. Wendell does. And if it’s late and something’s wrong, it may well be him picking up.

Call (914) 685-6096 to book a sweep or talk through what you’re seeing in your fireplace. Estimates are free. The promise is in writing. And the number you hear on the phone is the number on the invoice.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Rye since 1999.